Now Hiring - Inside Sales Representative in Plymouth, MI

Job Summary:

Headquartered in Atlanta, American Insulated Glass is a leading glass fabricator and wholesale distributor, specializing in providing high-quality insulated, laminated, tempered, fire-rated, and beveled glass products to glazing contractors and window manufacturers. Dedicated to serving both commercial and residential end markets, AIG also distributes a full line of float glass, mirror, and decoration glass solutions.

In our Detroit location, we are seeking a hard-working, reliable, and punctual Inside Sales Representative to join our growing operation team. This position will act as a liaison between sales and production, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

• Manage large amounts of incoming/outgoing calls, emails, and faxes in a fast-paced environment
• Identify and assess customers’ needs to achieve satisfaction promptly and effectively
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information to production by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Deal with customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage with customers
• Participate in a team-oriented environment

Require Skills/ Abilities:

• Organization skills
• Timeliness
• Ability to be flexible
• Ability to follow strict deadlines, and adapt to production schedule on daily basis
• Product Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Ability to multitask
• Patience
• Positive Attitude
• Attention to Detail
• Problem Solving
• Ability to Work Under Pressure
• Computer Skills

Education & Experience:

• Prior Sales Experience/Customer Service Experience
• Glass experience preferred (not required)
• 1-3 years (preferred not required)
• Associates or bachelor’s degree (preferred not required)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

American Insulated Glass is an equal opportunity employer and utilizes E-Verify to confirm employment eligibility. We are also a drug-free workplace; all new employees are required to pass a drug test.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person